Privacy Policy 

The policy: This privacy policy notice is for this website; [www.sterlingbuild.co.uk] and served by JJ Roofing Supplies, Unit 6A Riverside Industrial Estate, Hertfordshire, England AL2 1DT United Kingdom and governs the privacy of those who use it. The purpose of this policy is to explain to you how we control, process, handle and protect your personal information while browsing or using this website, including your rights under current laws and regulations. If you do not agree to the following policy, you may wish to cease viewing / using this website. 

Policy key definitions: 

"I", "our", "us", or "we" refer to the business, www.sterlingbuild.co.uk 
"you", "the user" refer to the person(s) using this website. 
GDPR means General Data Protection Act. 
ICO means Information Commissioner's Office. 
Processing of your personal data 
Under the GDPR (General Data Protection Regulation) we control and / or process any personal information about you electronically using the following lawful bases. 

We are registered with the ICO under the Data Protection Register, our registration number is:ZA259787  
Lawful basis: Contract 
The reason we use this basis: To provide goods and services 
Sharing your information: We do not share your information with third parties. 
Lawful basis: Legitimate interests 
The reason we use this basis: To communicate with anyone that has indicated that they would be interested knowing more about our services and offers 
Sharing your information: We do not share your information with third parties. 
If, as determined by us, the lawful basis upon which we process your personal information changes, we will notify you about the change and any new lawful basis to be used if required. We shall stop processing your personal information if the lawful basis used is no longer relevant. 

What we do with the information we gather 
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: 

Internal record keeping. 
We may use the information to improve our products and services. 
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. 
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests. 
Security 
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. 

Links to other websites 
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. 

Controlling your personal information 
You may choose to restrict the collection or use of your personal information in the following ways: 

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes 

if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at marketing@sterlingbuild.co.uk 

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. 

You may request details of personal information which we hold about you under the General Data Protection Regulation 2018. If you would like a copy of the information held on you, please send an e-mail entitled "REQUEST FOR ACCESS" to marketing@sterlingbuild.co.uk or write to JJ Roofing Supplies, Unit 6A Riverside Industrial Estate, Hertfordshire, England, AL2 1DT, United Kingdom. 

If any of the information that you have provided to Sterlingbuild is incorrect, for example if you change your e-mail address, name or payment details or if you wish to cancel your registration, please let us know the correct details by sending an e-mail entitled "CHANGE OF DETAILS" to marketing@sterlingbuild.co.uk or by sending a letter to The Website Editor, JJ Roofing Supplies, Unit 6A Riverside Industrial Estate, Hertfordshire, England, AL2 1DT, United Kingdom. We will promptly correct any information found to be incorrect. 

Your individual rights 
Under the GDPR your rights are as follows. You can read more about your rights in details here; 

the right to be informed; 
the right of access; 
the right to rectification; 
the right to erasure; 
the right to restrict processing; 
the right to data portability; 
the right to object; and 
the right not to be subject to automated decision-making including profiling. 
You also have the right to complain to the ICO [www.ico.org.uk] if you feel there is a problem with the way we are handling your data. 

We handle subject access requests in accordance with the GDPR 

To make a request under these rights send an email to marketing@sterlingbuild.co.uk or write to JJ Roofing Supplies, Unit 6A Riverside Industrial Estate, Hertfordshire, England, AL2 1DT, United Kingdom. 

Internet cookies 
Cookies are small text files we place on your computer. A cookie contains identifying information. The cookie is used to make the link between you and the information you have provided to the website. This allows your shopping basket to be kept separate from other users and enables us to automatically complete some of the forms when you subsequently use them. 

The creation of a cookie on your computer does not give the website any access to other information such as your e-mail address. 

On our site Yell have a pixel which enables cookies to be dropped onto your computer. These cookies may be used to target those users on 3rd party websites within the Yell network. For more information on how this information is used, and the option to opt-out of being targeted for any behavioural advertising by any member of the Internet Advertising Bureau, please visityouronlinechoices.com 

We have implemented Google Analytics features based on Display Advertising such as Remarketing, Google Display Network Impression Reporting, the DoubleClick Campaign Manager integration and Google Analytics Demographics and Interest Reporting. 

You can opt out of Google Analytics for Display Advertising and customise Google Display Network ads using the Ads Settings. 

We will not facilitate the merging of personally identifiable information with non-personally identifiable information previously collected from Display Advertising features that is based on the DoubleClick cookie without the user's prior affirmative (i.e., opt-in) consent to, that merger. 

You can also use the Google Analytics opt-out browser add-on. 

We strictly adhere to the Google AdWords Interest-Based Advertising Policy and its sensitive category restrictions. 

We use Remarketing with Google Analytics to advertise online which means that third-party vendors, including Google, show your ads on sites across the Internet. We and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimise and serve ads based on someone's past visits to your website. 

We and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to report how your ad impressions, other uses of ad services and interactions with these ad impressions and ad services are related to visits to your site. 

We also use data from Google's Interest-based advertising or 3rd-party audience data (such as age, gender and interests) with Google Analytics to provide adverts that are more appropriate to you as an individual. 

For a list of cookies used on this web site click here 

Protecting Your Information 
We endeavour to protect the information you provide and there are various security procedures that have been put in place, as set out in this policy. 

Sale of Business 
In the event that this business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers' advisers and will be passed on to the new owners of the business so that they can continue to provide the service that we currently provide. We will require the purchaser to follow the practices disclosed in this Privacy Policy or to give you at least three months' notice of any proposed changes. 

Changes 
If we change our Privacy Policy, we will post the changes on this page, and we may also place notices on other pages of the website so that you can at any time check our current policy. If we make any changes that may significantly affect the way we deal with your information, we will also e-mail you to notify you of the proposed changes so that you may have your details removed from our records if you do not agree with the changes. 

Cookie Policy 

This privacy policy sets out how Sterlingbuild uses and protects any information that you give Sterlingbuild when you use this website. Sterlingbuild is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Sterlingbuild may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect
We may collect the following information:

Name
Contact information including email address
Demographic information such as postcode, preferences and interests
Other information relevant to customer surveys and/or offers
For the exhaustive list of cookies, we collect see the 'List of cookies we collect' section below.

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at marketing@sterlingbuild.co.uk 
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you, please write to JJ Roofing Supplies, Unit 6A Riverside Industrial Estate, Hertfordshire, England, AL2 1DT, United Kingdom. 

If you believe that any information, we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

The Sterlingbuild mobile message service (the "Service") is operated by Sterlingbuild (“Sterlingbuild”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Sterlingbuild’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Sterlingbuild through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Sterlingbuild. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to Sterlingbuild or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Sterlingbuild mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to Sterlingbuild or email marketing@sterlingbuild.co.uk.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.