Please read the information below before cancelling your order

Products that cannot be returned or cancelled 

Any products that have been installed or attempted to be installed 
Any made to measure products 
Any clearance or reclaimed items 
Any non-stock or special order items, if unsure please refer to the product page 

Made to Measure Products

Sterlingbuild specialises in made to measure products and we takes pride in our process. All of our made to measure products require a sign off at point of purchase to ensure you are happy with the specification, colour and size of the products. Please always ensure you double check the specification before proceeding. Once the order has been signed off and paid for it will go into production to be made as per your request. Unfortunately as these products are custom made we are unable to offer cancellations or returns on these products unless the error has been incurred on our side. 

Cancellation 

If your item has not yet left us or our supplier, you may be able to cancel your items and receive a full refund including carriage costs. Please inform our returns team by email at cs@sterlingbuild.co.uk ?or give us a call on?0208 830 7000 ?and speak to one of our helpful team. 

Damaged and Faulty Goods 

The refund policy does not affect your statutory rights to care for products that have been delivered in error or damaged. We do everything within our power to ensure all products get delivered to you in perfect condition, but human error can occur. The Consumer Rights Act allows you to reject a faulty item, which you must inform us within 24 hours of receiving the goods that they are damaged by email at returns@sterlingbuild.co.uk. Failure to do this can affect if the refund is accepted and processed. 

We require photos of the damages to be sent to cs@sterlingbuild.co.uk? clearly stating the order number, quantity damaged and a photo attachment. 

Cancellation by Sterlingbuild

Whilst we will endeavour to honour every order placed with us, we reserve the right to cancel the contract between us if we have insufficient stock to deliver the goods you order. If we do cancel your contract, we will notify you by email and re-credit your account any monies deducted as soon as possible (in any event, within 30 days of your order).