Job Vacancies at Sterlingbuild

Sales Support

Folkestone, Kent
Competitive package

We're looking for a go-getter! If you enjoy talking to customers, solving problems and thinking on your feet, then this is the job for you.

You'll answer customer enquiries and take orders as they come in by phone and by email. You'll maximise sales calls by advising customers on the best product for their project, and develop repeat customers for Sterlingbuild and our sister company Roofinglines. The role is part of a fast-paced, growing sales team that works to tight deadlines so the ability to work under pressure and multi-task is essential, as well as a personable, friendly manner.

Main duties & responsibilities

  • Take telephone sales orders and ensure they're fully paid for before despatch
  • Produce sales quotations/pro formas
  • Answer telephone and email enquiries
  • Assist customers with returns and work with the returns team to deal with refunds quickly
  • Liaise with the web team to ensure functionality and performance of the websites
  • Monitor competitors' prices
  • Gain an excellent level of product knowledge (we'll provide training)
  • Assist with order processing as required
  • Help to identify fraud orders
  • Knowledge of Sage will be an advantage

Personal attributes

  • A people person who enjoys giving the best customer service
  • Great organisational skills and ability to multi-task
  • You take pride in your work and the reputation of the company
  • An excellent team player, who's self-motivated and enthusiastic

Hours of work:

  • Monday to Thursday 8:30am to 5:30pm
  • Friday 8:30am to 5:00pm

Interested? Send us your CV with a brief overview of your work experience and skills.

If you think you have something to offer us but your role hasn't been advertised, send your CV to enquiries@sterlingbuild.co.uk.

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Who Are We?

Sterlingbuild is a fast growing, successful company based in Folkestone, Kent. We moved here after the growing success of the company meant we needed much bigger premises. Within 6 months of moving, we had grown so fast we had to build an office extension!

We sell "daylighting solutions", that is, roof windows, skylights, sun tunnels, flat roof windows and domes, as well as flashings, blinds and other accessories. We're known for having a successful relationship with roof window manufacturers, including VELUX, FAKRO, RoofLITE, Dakea and Roto.

The products we sell are primarily used in loft conversions, home extensions, self-builds and other renovation projects. Take a look at our Pinterest account for examples of how our products are used.

The Sterlingbuild brand is growing rapidly, and is regularly searched by our customers to find reasonably priced pitched and flat roof windows rather than brand names. We're rather proud of that! Our logo and logotype are trademarked.

Our history

In 2006, Sterlingbuild.co.uk was launched after Nick West saw the potential for selling VELUX windows online. He created the Sterlingbuild website with the aim of creating a different service for DIY enthusiasts:

“We want to give homeowners the convenience of a one-stop shop that offers a broad range of quality finishings for their home improvement projects.”

In 2008, Sterlingbuild Ltd was formed, based in Dover, and was joined in 2010 by former VELUX sales manager David Mayo as the sales and marketing director.

Unlike many other online retailers, we sell the entire product catalogue of our suppliers, the majority of which is available on our website. We aim to guarantee the best delivered prices to customers, and do this with our popular Price Match Plus guarantee.

Roofinglines

In 2009, the team created a new website, Roofinglines.co.uk. It was created to provide the cheapest lead roof flashing online for the UK roofing industry. Lead rolls were – and still are – sold based on weight. After the initial success of the website, Ubbink products were added to the site, which has rapidly grown to include many more roofing brands and supplies at low prices.

A trade counter was set up in 2010 where we sold roof windows and roofing supplies to local roofers, builders and DIY enthusiasts. A small warehouse stocking popular products meant the team could deliver roofing products to customers to Kent and London delivery addresses at lower prices.

Roofinglines has rapidly grown in size and revenue, and regularly works with roofing materials manufacturers, such as Cromar, to provide training days for its employees and local roofers.

Roofing supplies shop

Following the company’s move to much larger premises, the Roofinglines shop was established to sell roofing materials, loft windows and uPVC windows to local businesses and home owners. Customers are able to test products in the Concept Room – a mock-up of a loft with VELUX windows installed.

Present times

Following the rapid success of the Sterlingbuild and Roofinglines websites, the directors realised the need to hire more staff to support the number of orders and growth of the company.

With the help of the Regional Growth Fund, Sterlingbuild moved to larger freehold premises in Folkestone in July 2014. The strategically placed 1.1 acre site on the Park Farm Industrial Estate includes a large bulk warehouse, despatching warehouse, and larger offices, as well as the Roofinglines shop and customer parking.

Within 6 months, the team quadrupled in size, fulfilling the terms of the Local Growth Fund to take on new employees from the local area.

Sterlingbuild values

  • Keep our customers informed every step of the way
  • Always be the best we can be
  • Value and recognise our team’s contribution
  • Teamwork across the business
  • Ambition for personal and company growth

Sterlingbuild is a fast-paced, exciting place to work. We're always striving to offer the best for our customers as well as our employees. Vacancies often arise in the web, marketing, sales, accounts, shop, warehouse and admin teams. If you think you'd fit in, send us your CV and an outline of your experience to enquiries@sterlingbuild.co.uk.