Job Vacancies at Sterlingbuild

Despatch Supervisor

Folkestone, Kent
Competitive package

Planning and monitoring the storage, delivery and despatch of customer orders in a well-planned and safe Warehouse environment

Main duties and responsibilities

  • Support and instruct your team with a professional manner at all times
  • Ensure despatching requirements are met. Briefing team on a daily basis
  • Oversee picking, packing and distribution activity. Check parcels throughout the day to ensure sure the right product has been picked for the customer’s order  
  • Notify the order processors if a customer’s order is going to be delayed
  • Staying in constant communication with the order processors in case of next day deliveries and other queries. Forwarding any customer communication by email to the Sales Office
  • Maintain computerised administration liaising with sales office, suppliers and transport companies
  • Take photos of the pallets we send out for customers
  • Finding jobs for the team to be getting on with when despatch isn’t busy
  • Support your colleagues with wrapping up windows etc.
  • Keep the warehouse tidy, free of debris and any trip hazards. This not only makes it a safe environment, it also keeps it looking a professional one. Ensure workplace health and safety requirements are met and take responsibility for the security of the building and stock
  • Report on any defects of Warehouse equipment, advise senior management
  • Assist with stock rotation and alert Warehouse Manager if stock items are low or missing. Replenish stock where necessary
  • Ordering of packing supplies such as ply, pallets, bubble wrap etc
  • Make sure there is always a colleague at the front of the warehouse. Communicate with one another
  • Front alarm beam is always clear as you leave at the end of every day 

Targets to meet

  • Make sure no errors occur on despatch, to avoid Negative Feedback
  • Customer Services always get the pack by 4pm
  • Fulfilling objectives and directions from the Management Team

Skills required

  • IT experience (The Company uses Sage 200 and training will be provided)
  • Excellent problem solving capabilities
  • Effective communication and team work
  • Trustworthy and efficient
  • Ability to supervise personnel
  • Good Education

Salary

Depending on experience £18K-£22K p.a. If you are looking for an opportunity in a Company that recognizes hard work and rewards their employees then this could be for you. 

Hours of work

  • Monday to Friday 7:30am to 5:00pm

Interested? Send us your CV with a brief overview of your work experience and skills.

 

Sales Advisor

Folkestone, Kent
Competitive package

Maximise sales opportunities through web and telephone sales. Develop repeat business and add value to sales. Always be the best.

Main duties and responsibilities

  • Proficient in completing the sales process, take telephone sales orders and place through the back office.  Handle customer enquiries maintaining the data base
  • Provide accurate product information, attending product presentation and training sessions to keep up to date on product developments
  • Achieving Sales Targets
  • Produce sales quotations/pro-forma invoices
  • Complete on-line enquiries and call backs
  • Liaise with the web team to ensure functionality and performance of the websites
  • Suggest improvements to websites and monitor competitor pricing
  • Assist with order processing as required
  • Check all telephone orders for content and location
  • Check all telephone orders are fully paid for before despatch
  • Help to identify fraud orders
  • Commitment to aims and values of the Company
  • Promoting positive culture of understanding and caring for the customer journey
  • Communication to Team members and customers
  • An organised individual, you will be able to respond efficiently and effectively to any demands, managing and prioritising your workload to ensure that your work is of the highest standard

Skills required

  • Tactful, courteous, understanding and a good communicator
  • Negotiation
  • Time management
  • Networking
  • Confident and enthusiastic
  • Being a team player
  • Professional and credible
  • Well organised and flexible
  • Articulate and good communicator
  • Previous web experience / back office preferred
  • IT skills essential GSCE / Graduate level

Some knowledge of building products would be advantageous, however Product training will be given. 

Salary

Depends on experience. If you are looking for an exciting opportunity in a company that recognises hard work and rewards employees then this could be for you.

Hours of work

  • Monday to Thursday 8:30am to 5:30pm
  • Friday 8:30am to 5:00pm

Interested? Send us your CV with a brief overview of your work experience and skills.

 

Sales Team Leader

Folkestone, Kent
Competitive package

Supporting the sales Manager and sales Team, Thinking about the big picture, Maximising sales through exceptional service. Managing change and coaching/developing the team to deliver the sales budget. Develop relationships with suppliers and key account holders.

Main duties and responsibilities

  • Proficient in completing the sales process, take telephone sales orders and place through the back office.  Handle customer enquiries maintaining the data base
  • Provide accurate product information, attending product presentation and training sessions to keep up to date on product developments
  • Achieving Sales Targets
  • Produce sales quotations/pro forma quotations and email to customers
  • Complete on line enquiries and call backs
  • Liaise with the web team to ensure functionality and performance of the websites
  • Suggest improvements to websites and monitor competitor pricing
  • Check all telephone orders for content and location
  • Check all telephone orders are fully paid for before despatch
  • Help to identify fraud orders/cover Sagepay checking where necessary
  • Commitment to aims and values of the Company
  • Promoting positive culture of understanding and caring for the customer journey
  • Communication to Team members and customers
  • Converting international enquiries
  • Converting technical enquiries into orders
  • Supporting the team with technical knowledge and being prepared to take calls from less experienced colleagues
  • Supporting the sales Manager with cover for holidays and absence
  • Assist with initial training of new starters
  • Assist with coaching and giving feedback to the team
  • Being able to deal with customers who have escalated complaints in a calm/constructive manner 

Skills required

  • Tactful, courteous, understanding and a good communicator
  • Negotiation skills for suppliers and customers
  • Time management
  • Networking  
  • An organised individual, you will be able to respond efficiently and effectively to any demands, managing and prioritising your workload to ensure that your work is of the highest standard
  • Confident and enthusiastic
  • Supporting the Team where necessary
  • Professional and credible
  • Well organised and flexible
  • IT skills essential. GSCE / Graduate level preferred
  • Attention to detail and accuracy – proven track record
  • Accept/embrace new challenges
  • Big Picture thinking – adding value to the business
  • Coaching and Constructive feedback skills essential

Salary

Depends on experience. If you are looking for an exciting opportunity in a company that recognises hard work and rewards employees then this could be for you.

Hours of work

  • Monday to Thursday 8:30am to 5:30pm
  • Friday 8:30am to 5:00pm

Interested? Send us your CV with a brief overview of your work experience and skills.

 

Order Processing Support Role

Folkestone, Kent
Competitive package

Ensure accurate processing of sales orders and provide an exceptional level of customer service.

Main duties and responsibilities

  • Download and process all web and telephone orders via the back office system
  • Ensure the correct customer information has been entered for all sales orders and have been updated and completed in a timely manner
  • Check all orders are fully paid for and help identify fraud orders
  • Process all purchase orders in a timely manner, ensuring all information is complete and accurate.  Inform all customers if there is a change in delivery date via phone/email - ‘ keeping the customer informed every step of the way’
  • Ensure all orders are despatched in the correct way, whether from stock or direct from the supplier
  • Provide an exceptional level of customer service to all customers at all times
  • Liaise with the Web team regarding existing products and specifications on our websites, highlighting any issues or observations to improve customer experience
  • Answer incoming calls and support with live web chat wherever possible
  • Build quality relationships with suppliers and give the correct impression of our business
  • Organise fulfilment of all goods by the most cost effective route, and where necessary use via stock to make products available
  • Work towards all key Business and personal KPI’S
  • Check stock position and place stock orders where necessary after obtaining authority
  • Place all supplier purchase orders recognising any next day deadlines and ensuring all  purchase orders are completed before end of day cut offs
  • Reporting system defects to senior management

Skills required

  • Good understanding of systems & functionalities (The Company uses Sage 200 and training will be provided)
  • Ideally have experience within a purchasing environment with demonstrable experience of modern purchasing techniques for materials and services
  • Excellent problem solving capabilities
  • Effective communication and team work
  • Trustworthy and efficient
  • Excellent customer service skills

Salary

Depends on experience. If you are looking for an exciting opportunity in a company that recognises hard work and rewards employees then this could be for you.

Hours of work

  • Monday to Thursday 8:30am to 5:30pm
  • Friday 8:30am to 5:00pm

Interested? Send us your CV with a brief overview of your work experience and skills.

 

ASP.NET C# MVC Web Developer

Folkestone, Kent
Competitive package

We have recently launched our new ecommerce platform and require someone who is forward thinking to implement a programme of continuous development, ensuring we’re cutting edge and commercially aggressive.

We are keen to adopt new technologies and best practices. For instance, migration to ASP.NET Core and Entity Framework Core is on our roadmap.

Main duties & responsibilities

  • Implementing new features on our ecommerce sites and back office
  • Testing solutions in a controlled environment
  • Optimising performance to website visitors
  • Ensuring best practices are upheld
  • Presenting ideas for improvements
  • Working closely with other staff, such as designers, developers, sales and marketing

Skills Required

  • ASP.NET C# MVC
  • Entity Framework
  • SQL Server
  • JavaScript
  • HTML
  • CSS

Hours of work

  • Monday to Thursday 8:30am to 5:30pm
  • Friday 8:30am to 5:00pm

Interested? Send us your CV with a brief overview of your work experience and skills.

 

Sales Support

Folkestone, Kent
Competitive package

We're looking for a go-getter! If you enjoy talking to customers, solving problems and thinking on your feet, then this is the job for you.

You'll answer customer enquiries and take orders as they come in by phone and by email. You'll maximise sales calls by advising customers on the best product for their project, and develop repeat customers for Sterlingbuild and our sister company Roofinglines. The role is part of a fast-paced, growing sales team that works to tight deadlines so the ability to work under pressure and multi-task is essential, as well as a personable, friendly manner.

Main duties & responsibilities

  • Take telephone sales orders and ensure they're fully paid for before despatch
  • Produce sales quotations/pro formas
  • Answer telephone and email enquiries
  • Assist customers with returns and work with the returns team to deal with refunds quickly
  • Liaise with the web team to ensure functionality and performance of the websites
  • Monitor competitors' prices
  • Gain an excellent level of product knowledge (we'll provide training)
  • Assist with order processing as required
  • Help to identify fraud orders
  • Knowledge of Sage will be an advantage

Personal attributes

  • A people person who enjoys giving the best customer service
  • Great organisational skills and ability to multi-task
  • You take pride in your work and the reputation of the company
  • An excellent team player, who's self-motivated and enthusiastic

Salary

Depending on experience.  If you are looking for an opportunity in a Company that recognizes hard work and rewards their employees then this could be for you. 

Hours of work

  • Monday to Thursday 8:30am to 5:30pm
  • Friday 8:30am to 5:00pm

Interested? Send us your CV with a brief overview of your work experience and skills.

 

Warehouse Operative

Folkestone, Kent
Competitive package

Main duties and responsibilities

  • Receiving deliveries into the warehouse
  • Keeping the warehouse tidy and hazard free
  • Putting new stock away into its correct location
  • Delivering goods to customers in a company vehicle when required

Personal Attributes:

  • Self-driven, able to work on their own initiative and a clear focus on high quality customer service
  • Ambitious and keen for new experience, responsibility and accountability
  • Able to get on with others and be a team-player
  • Great time keeper.

Personal Situation:

  • Must be mature and domestically secure
  • Able to commute reliably to base
  • Flexible to work extended hours on occasions if and when required by the business
  • Clean or near clean driving licence

Computer skills:

  • Microsoft Word
  • Internet
  • Outlook

Hours of work

  • Monday to Friday 7:30am to 5:00pm

Interested? Send us your CV with a brief overview of your work experience and skills.

 

If you think you have something to offer us but your role hasn't been advertised, send your CV to enquiries@sterlingbuild.co.uk.

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Who Are We?

Sterlingbuild is a fast growing, successful company based in Folkestone, Kent. We moved here after the growing success of the company meant we needed much bigger premises. Within 6 months of moving, we had grown so fast we had to build an office extension!

We sell "daylighting solutions", that is, roof windows, skylights, sun tunnels, flat roof windows and domes, as well as flashings, blinds and other accessories. We're known for having a successful relationship with roof window manufacturers, including VELUX, FAKRO, RoofLITE, Dakea and Roto.

The products we sell are primarily used in loft conversions, home extensions, self-builds and other renovation projects. Take a look at our Pinterest account for examples of how our products are used.

The Sterlingbuild brand is growing rapidly, and is regularly searched by our customers to find reasonably priced pitched and flat roof windows rather than brand names. We're rather proud of that! Our logo and logotype are trademarked.

Our history

In 2006, Sterlingbuild.co.uk was launched after Nick West saw the potential for selling VELUX windows online. He created the Sterlingbuild website with the aim of creating a different service for DIY enthusiasts:

“We want to give homeowners the convenience of a one-stop shop that offers a broad range of quality finishings for their home improvement projects.”

In 2008, Sterlingbuild Ltd was formed, based in Dover, and was joined in 2010 by former VELUX sales manager David Mayo as the sales and marketing director.

Unlike many other online retailers, we sell the entire product catalogue of our suppliers, the majority of which is available on our website. We aim to guarantee the best delivered prices to customers, and do this with our popular Price Match Plus guarantee.

Roofinglines

In 2009, the team created a new website, Roofinglines.co.uk. It was created to provide the cheapest lead roof flashing online for the UK roofing industry. Lead rolls were – and still are – sold based on weight. After the initial success of the website, Ubbink products were added to the site, which has rapidly grown to include many more roofing brands and supplies at low prices.

A trade counter was set up in 2010 where we sold roof windows and roofing supplies to local roofers, builders and DIY enthusiasts. A small warehouse stocking popular products meant the team could deliver roofing products to customers to Kent and London delivery addresses at lower prices.

Roofinglines has rapidly grown in size and revenue, and regularly works with roofing materials manufacturers, such as Cromar, to provide training days for its employees and local roofers.

Roofing supplies shop

Following the company’s move to much larger premises, the Roofinglines shop was established to sell roofing materials, loft windows and uPVC windows to local businesses and home owners. Customers are able to test products in the Concept Room – a mock-up of a loft with VELUX windows installed.

Present times

Following the rapid success of the Sterlingbuild and Roofinglines websites, the directors realised the need to hire more staff to support the number of orders and growth of the company.

With the help of the Regional Growth Fund, Sterlingbuild moved to larger freehold premises in Folkestone in July 2014. The strategically placed 1.1 acre site on the Park Farm Industrial Estate includes a large bulk warehouse, despatching warehouse, and larger offices, as well as the Roofinglines shop and customer parking.

Within 6 months, the team quadrupled in size, fulfilling the terms of the Local Growth Fund to take on new employees from the local area.

Sterlingbuild values

  • Keep our customers informed every step of the way
  • Always be the best we can be
  • Value and recognise our team’s contribution
  • Teamwork across the business
  • Ambition for personal and company growth

Sterlingbuild is a fast-paced, exciting place to work. We're always striving to offer the best for our customers as well as our employees. Vacancies often arise in the web, marketing, sales, accounts, shop, warehouse and admin teams. If you think you'd fit in, send us your CV and an outline of your experience to enquiries@sterlingbuild.co.uk.