Frequently Asked Questions

Shopping with us

Yes! We offer a FREE next day delivery service on stocked products, free two-day delivery service on most VELUX products and three working days on other products. All you have to do is spend more than £50 (before VAT).

This offer applies to delivery in mainland Britain.

Yes, we do. Find out more about the international delivery service we offer:

Yes, we do. And if we need to beat a competitors price, we'll send you a thank you gift as well as your order. Find out more about the Sterlingbuild Price Match+ Promise.
Yes, you can. We have a shop and warehouse in Folkestone, Kent, which is open 7.30am to 5.30pm Monday to Thursday, and 7.30am to 5.00pm on Fridays.

We do. The Sterlingbuild shop in Folkestone, Kent, has a number of roof windows and rooflights available to try before you buy, including a VELUX CABRIO Balcony window. The shop is open 7.30am to 5.30pm Monday to Thursday and 7.30am to 5.00pm on Fridays.

We don't provide an installation service; however, we work closely with a team of experienced installers who include ex-VELUX engineers.



Alternatively, we recommend you find a tradesperson on Checkatrade.com or TrustMark
If you've placed your order online you'll receive an automated confirmation e-mail. This will detail all the items you have ordered and the expected delivery dates. However, you will only receive this e-mail if you have provided us with a valid e-mail address.

If you have not received this e-mail, please check to ensure it has not been filtered into your junk or spam folder.
Visit Roofinglines, our sister site, for a complete range of high quality pitched and flat roofing materials, as well as DIY and roofers' tools.