FAQ

Frequently

Asked

Questions

Yes! We offer next day delivery service on stocked products, two-day delivery service on most VELUX products and three working days on other products. Free standard delivery is available when you spend more than £100 (before VAT).

This offer applies to delivery in mainland Britain.

Yes, we do. Find out more about the international delivery service we offer:

Yes, we do. If you can find the identical product priced cheaper than ours, including delivery costs, let us know and we will quote you a better price. Find out more about the Sterlingbuild Price Match Promise.
Yes, you can. We have a warehouse in Folkestone, Kent, which is open 7.30am to 5.30pm Monday to Thursday, and 7.30am to 5.00pm on Fridays.

We don't provide an installation service; however, we work closely with a team of experienced installers who include ex-VELUX engineers.



Alternatively, we recommend you find a tradesperson on Checkatrade.com or TrustMark
If you've placed your order online you'll receive an automated confirmation e-mail. This will detail all the items you have ordered and the expected delivery dates. However, you will only receive this e-mail if you have provided us with a valid e-mail address.

If you have not received this e-mail, please check to ensure it has not been filtered into your junk or spam folder.
Visit Roofinglines, our sister site, for a complete range of high quality pitched and flat roofing materials, as well as DIY and roofers' tools.