Sterlingbuild Customer Feedback

We love hearing what our customers have to say!

We've served more than 20,000 customers since 2006, the vast majority of whom provide fantastic feedback. The rest, we learn from and make improvements to our services.

Read real reviews from real Sterlingbuild customers.



Here are just a few examples of the great feedback our customers have emailed in to us:

"From the point of ordering where the sales advisor was very helpful right to the end delivery I cannot fault the service offered. Terry the driver was particularly helpful unloading and stacking my order for me. I can thoroughly recommend sterling build!"
B. Kingsley-Monks

"Just a quick message to say a massive thanks to you and your team , I received my goods today as you stated and in excellent condition and placed where I requested on my drive. I thank all for there assistance and will definatly use your services again and will recommend you to others."
M. Ward

"Excellent prices, choice and customer service. I purchased a Velux rooflight from Sterlingbuild before Christmas which was delivered well before the scheduled date. The rooflight was not installed by the builders until last week, following which I noticed the spindle (used to open the window) was missing. The builders were adamant that the part was not included within the packaging – although there was no way of knowing what had happened to this part – Sterlingbuild couldn’t have been more helpful, and sourced the missing part free of charge and without any quibbles. Many thanks for your help."
H. Lucas

"I took delivery of the velux windows this morning. Thank you so much for delivering them super quickly – what fantastic service!"
J. Garner

"I just wanted to say how impressed I am with your company and staff. I hadn’t realised until after I ordered the flashing kits that it was the wrong one and was meaning to call after a meeting I had in the morning at work and before I had the chance to call one of the ladys from your office called to check if I was aware I had made this error and changed the order there and then. As you can see I work in sale’s myself and it isn’t often I’m stunned by a company’s customer service! Really impressed will be ordering again soon I’m sure."
M. Brennan

"Thank you very much!! Excellent service from start to finish."
C. Downing

"Thank you for organising this...Sterlingbuild Customer Service has been very good and I have even placed another order with you this morning!"
M. Bloyce

"My order arrived, safe and sound on Thursday morning. The builders are having some fun installing them today, so far, no problems! Thanks for the great service."
J. Langdon

"I appreciate your help, you really have gone the 'extra mile', this reflects very well on your company, I have only used you once so far and the service has been exemplary, thank you."
M. Clack

"Thank you for organising this without me having to follow up. I would also like to acknowledge how helpful and efficient you have been in this exchange. It can sometimes be stressful for a customer but you took ownership of the whole thing and did exactly as you promised as well as price match on the new item. Nothing was too much trouble. Please don't underestimate how much good customer service means and you have definitely influenced me to use Sterlingbuild again and also recoemmend it to others. So a big thank you from me and have a great weekend."
R. Hibbins