About Sterlingbuild

About Us

Sterlingbuild Ltd is the UK’s largest independent online retailer of roof windows and rooflights for home extensions, loft conversions and renovations

Established in Dover, Kent back in 2006, the company upped sticks to bigger premises in nearby Folkestone 6 years later to be able to better accommodate the increasing number of homeowners choosing to not move, but improve.

For the past decade, our online home improvements shop has been delivering daylight solutions across the country and overseas, specialising in high performance, energy friendly windows and doors.

We like to give our customers healthy choice when it comes to products, which is why we sell the biggest names, such as VELUX and Korniche, alongside outstanding, user-friendly brands like ECO+ and Signature.

 

Our Core Values

We have five core values our entire team aim to achieve and apply every time we sit down at our desk, walk into our warehouse or load up a delivery van.

Voted upon by all our employees and printed on the wall above our office stairs, our mission was to encompass every aspect of Sterlingbuild - ensuring the best for our customers and each member of the company.

These values are Teamwork, Customer Commitment, Communication, Ambition and Operational Excellence.

Used in both our long-term strategy and day to day activities, these values are what guide us along every step of the way, including, most importantly, how we engage with our shoppers.

 

Customer Commitment

Our customer care is what makes us prouder than anything else. This is why we strive to make the Sterlingbuild shopping experience as easy and convenient as possible.

We do this through the extra services and benefits we provide, from your very first phone enquiry up until the point one of our delivery drivers help bring your new windows through your front door.

Our friendly customer services team and fully trained sales team are on hand five days a week to answers any questions you might have, either on the phone or online, before purchase and after.

If you live in London or the south east, we can get your products to you the day after you order. If you don't, you'll still be able to enjoy free delivery on all orders over £100.

 


Sterlingbuild roof windows


sterlingbuild roof lanterns

Going the Extra Mile

Because we realise the challenges midweek deliveries can cause, we can also arrange weekend deliveries on certain products to ensure you get what you need at a time that suits you.

And it doesn't stop there. We also offer a price match promise that guarantees the price we give you is the lowest price out there. If you want to spread the costs, you can buy now and pay later with our finance packages on larger orders.

Our reliable delivery and customer service is underpinned by the stringent regulations that come with being a Google Certified Shop. This certification also means our customers can opt in to get free purchase protection provided by Google.

We think we're great, but don't just take our word for it. Read our latest reviews to see what our customers think at- https://www.feefo.com/en/reviews/sterlingbuild

Stay in Touch

Whether you’ve made a purchase with us or are just window shopping, follow us on our social media accounts for regular inspiration and new product launches.

Along with our social channels, we also have our Info centre which we're constantly updating with new home improvement ideas, buying guides and upcoming events.

For our loyal trade customers, become a part of our Trade Network and enjoy extra benefits.

If you wish, you can also sign up to receive tailored emails related to your home improvement needs and current trends. Simply subscribe here to ensure you're always kept in the loop. 

 

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