Window extensions

Roof Window & Skylight Product Guarantees

VELUX, Roto, RoofLITE, FENSTRO and FAKRO guarantee information

Whilst we have complete faith in the quality of the products we sell, things can, and do, occasionally go wrong. Here you will find links to the manufacturers' guarantee information.


FAKRO roof windows have a 10-year guarantee, whilst the toughened glass is guaranteed against hail damage indefinitely. Roof exits have a five-year guarantee and loft ladders a three-year guarantee. To request a guarantee certificate, contact the FAKRO customer service team.


There is a 10-year guarantee on all RoofLITE windows and flashings. Find out more on the RoofLITE website.


We sell roof windows, domes and flat skylights in the UK under our own brand's name on behalf of award winning manufacturers. If you have any questions about the guarantees on these products, please feel free to contact us at


VELUX roof windows are supported by a 10-year guarantee. Blinds (both internal and external), motors and other accessories have a three year guarantee. Find out more about VELUX guarantees.

We hope you enjoy your new roof window, dome or sun tunnel. If you have any questions about your purchase, do not hestitate to get in touch.