Roof Window & Skylight Product Guarantees

Published on Wednesday, 16th April 2014

Whilst we have complete faith in the quality of the products we sell, things can, and do, occasionally go wrong. Here you will find links to the manufacturers' guarantee information.

VELUX, Roto, RoofLITE, FENSTRO and FAKRO guarantee information


FAKRO roof windows have a 10 year guarantee, whilst the toughened glass is guaranteed against hail damage indefinitely. Roof exits have a five year guarantee and loft ladders a three year guarantee. To request a guarantee certificates, contact the FAKRO customer service team.


FENSTRO skylights come with a two year guarantee that covers defects. If you do have any problems with your skylight, contact the company who sold you the product.


There is a 10 year guarantee on all RoofLITE windows and flashings. Find out more on the RoofLITE website.


Roto roof windows are guaranteed for 15 years against breakage and five years on defects due to material, construction and production faults. Roto accessories, such as blinds and motors, have a two year warranty. More information can be found on the Roto website.


We sell roof windows, domes and flat skylights in the UK under our own brand's name on behalf of award winning manufacturers. If you have any questions about the guarantees on these products, please feel free to contact us at


VELUX roof windows are supported by a 10 year guarantee. Blinds (both internal and external), motors and other accessories have a three year guarantee. Find out more about VELUX guarantees.


We hope you enjoy your new roof window, dome or sun tunnel. If you have any questions about your purchase, please talk to us.