Customer Service

Guarantee

Our 10 year guarantee on your roof window includes panes and flashings. We also offer a two-year guarantee on blinds and sun-screening accessories. For the fully comprehensive guarantee please click here...

Terms and Conditions

By purchasing a product from Sterlingbuild Limited, the customer agrees to be bound by the Terms & Conditions set out. Sterlingbuild Limited, may change these Terms & Conditions of trade at any time and will publish their replacement on this website.

For our fully comprehensive Terms & Conditions please click here...

Delivery and Associated Costs

Delivery costs are calculated on individual orders, based on the weight of the consignment.

The associated delivery costs will appear during the "Check Out" process where you'll also be given the opportunity to select your preferred delivery date and provide us with delivery address details.

By notifying us of your preferred delivery date, you are committing to being at the delivery address to accept your order from our courier. Please be advised, after committing to this date, if you are not available to accept your order, you may incur additional delivery costs which will be invoiced to you under seperate cover.

Please contact us to notify us of any changes to your delivery details, as soon as possible.